Shipping policy

Shipping & Delivery Policy

At THEVINKOLUX, we understand that a luxury timepiece is more than just a purchase—it is an investment. We are committed to ensuring your watch reaches you in pristine condition through a secure and seamless delivery process.

1. Nationwide Coverage

We offer complimentary, fully insured shipping to most pin codes across India.

  • Metro Cities: Delivery within 2–4 business days.

  • Rest of India: Delivery within 5–7 business days.

  • Remote Locations: Delivery times may vary based on local logistics and security protocols.

2. Security & Hand-Delivery

To ensure the safety of your timepiece, all shipments are:

  • Fully Insured: Your watch is covered for its full value until it reaches your doorstep.

  • Tamper-Proof Packaging: Every order is shipped in discreet, double-walled, tamper-evident packaging to prevent theft or damage.

  • OTP Verification: For your protection, delivery will only be completed after an OTP (One-Time Password) is shared with our logistics partner at the time of arrival.

3. Shipping Partners

We exclusively partner with specialized high-value logistics providers such as Sequel Logistics, BVC Logistics, or premium tiers of Blue Dart to ensure white-glove handling of your shipment.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation email and SMS containing a tracking link. Please note that for security reasons, tracking updates may sometimes have a slight delay as they move through high-security transit hubs.

5. Inspection & Acceptance

Upon delivery, please inspect the outer packaging for any signs of tampering before sharing the OTP.

Important: If the security seal is broken or the box appears damaged, please refuse the delivery and contact our concierge team immediately at [Phone Number].

6. Important Conditions

  • Signature Required: All deliveries require a signature from the person who placed the order or an authorized representative.

  • No P.O. Boxes: We do not ship to P.O. boxes or APO/FPO addresses due to security constraints.

  • In-Store Pickup: You may also opt for the "Boutique Pickup" service at our [City Name] showroom at no extra cost.