Refund policy

Return & Exchange Policy

At THEVINKOLUX, we curate premium laptop bags, wallets, and purses designed to combine refined style, functionality, and everyday luxury. We understand that choosing the right accessory is a personal experience. If your purchase does not meet your expectations, we are here to assist you with a smooth and convenient return or exchange process.

1. Eligibility Window

  • Returns: Must be initiated within 7 days of the date of delivery.
  • Exchanges: Must be initiated within 14 days of the date of delivery.

2. Product Condition

To be eligible for a return or exchange, the product must be in original, unused and resalable condition:

  • Unused & Unaltered: The laptop bag, wallet, or purse must not have been used, worn, damaged, washed, or altered.
  • Original Tags: All original brand tags, labels, stickers, and protective packaging must remain attached and intact.
  • Complete Packaging: The product must be returned with its original box, dust bag, packaging, accessories, and other items supplied with the order.
  • No Damage: Products with scratches, stains, marks, tears, dents, odors, or other signs of use may not be eligible for return or exchange.
  • Proof of Purchase: The original invoice/order details must be provided for processing the request.

Note: Products that have been used, damaged after delivery, altered, or returned without their original tags and packaging may not be accepted for return or exchange.

3. Return Process

  1. Request: Contact our Customer Support Team at [Email/Phone] to request a return or exchange.
  2. Verification: Our team will review the request and verify the product's condition and eligibility.
  3. Pickup: Once approved, we will arrange a return pickup or provide instructions for returning the product.
  4. Quality Check: After the product is received, it will undergo a quality inspection. This process typically takes 48–72 hours.

4. Refunds & Store Credit

  • Refund Method: Once the return is approved, the refund will be processed to the original payment method used for the purchase.
  • Refund Timeline: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
  • Store Credit: Customers may also choose store credit, which remains valid for 12 months and can be used toward future purchases from THEVINKOLUX.
  • Shipping Charges: Original shipping charges, if applicable, may be non-refundable.

5. Exchanges

Customers may request an exchange within 14 days of delivery, subject to:

  • Product availability.
  • The item being unused and in original condition.
  • Original tags and packaging being intact.
  • Successful quality inspection.

If the replacement product has a different price, the applicable price difference will be adjusted accordingly.

6. Non-Returnable & Non-Exchangeable Items

The following products may not be eligible for return or exchange:

  • Products that have been used or worn.
  • Products with removed or damaged tags.
  • Products that have been altered, customized, or personalized.
  • Products damaged due to improper handling or use after delivery.
  • Products returned without their original packaging or accessories.
  • Personalized or custom-made laptop bags, wallets, or purses are considered Final Sale, unless they arrive damaged or defective.

7. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the product and packaging. Our team will review the issue and, where applicable, arrange a replacement or refund.

8. Important Note

THEVINKOLUX reserves the right to reject a return or exchange if the product does not meet the conditions mentioned in this policy. Final approval will be subject to product inspection and verification.